Returns and Refunds Policy
We want you to feel confident when shopping with BeeJoy. Please review the following policy before requesting a return or refund.
Return period
You may request a return within 20 days of delivery.
To be eligible for a return, the product must be:
- Unopened and unused.
- In its original packaging.
- In resalable condition.
- Accompanied by proof of purchase.
For health, safety, and quality-control reasons, opened or used dietary supplements cannot be returned or resold.
Damaged, defective, or incorrect products
Please inspect your order when it arrives.
If your product arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@itsbeejoy.com.
Please include:
- Your order number.
- A brief description of the issue.
- Clear photographs of the product and packaging.
After reviewing the request, we may offer a replacement or refund when appropriate.
How to request a return
Before mailing any product, contact us at:
Do not return products without prior authorization. Once your return is approved, we will provide the return instructions and applicable return address.
Return shipping
Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable. We recommend using a trackable shipping service, as BeeJoy is not responsible for return packages lost in transit.
Refunds
Once the returned product is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or card provider.
Promotional and sale items
Products purchased at a promotional or launch price may be returned if they otherwise meet the eligibility requirements described in this policy.
Exchanges
We only replace products that arrive damaged, defective, or incorrect. Exchanges are subject to product availability.
Non-returnable items
The following items cannot be returned:
- Opened or used dietary supplements.
- Products without their original packaging.
- Products damaged after delivery.
- Gift cards, if offered.
- Products marked as final sale.
Contact
For questions regarding returns or refunds, contact:
BeeJoy Customer Support
support@itsbeejoy.com
Florida allows businesses to define and disclose their refund terms, and the statute also recognizes exceptions involving food, perishables, and goods that cannot legally be resold. Dietary supplements are regulated by the FDA as food, so a clear rule against returning opened products is sensible for safety and quality control.